Compass Software Service Workshop

03/20/2023 General

Compass Software organized their semi-annual service workshop in late February. The service team participated in different workshops to learn more about the newest software developments and gain valuable knowledge.

One important item on the agenda was an internal workshop on the Format4 machine interface. One CNC machine of this kind was connected by the service team the week after the workshop. With the valuable knowledge gained from the workshop, the team is well prepared for future installations of this kind and is able to secure a smooth process at the customers’ workshops.

Furthermore, the team also participated in an immersive course on American stair building. Our support technicians were able to deepen their knowledge in this field and are now able to meet the needs of our North American customers even better.

To improve internal processes, the group also focused on standardizing the help process and answering customer requests. Optimizing ticket processing, will enable the support team to work more effectively and answer customer requests faster. This will improve the overall customer support process.

Next to the improvement of our internal service processes, the team also received a demonstration of the SEMA program. This is an important first step in learning more about the program and understanding the SEMA software better. This collaboration lays the foundations for shared projects in the future.

Since most support technicians work from home, it was also important to organize a team building event. The participants cooked lunch together and were able to strengthen their team spirit further.

Overall, the service meeting was a success. Our support team was able to gain valuable knowledge and grow closer as a team. “We are motivated to serve our customers even better and offer the best support possible,” declares head of support Gereon Max.

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